The WorkHound Team is excited to announce the launch of custom themes on your Dashboard.
You now have the ability to create a custom theme on a comment, simply click the + at the end of the themes list to add your own.
Custom themes can be removed by selecting the theme and choosing “delete.”
Your Customer Success Manager will continue to support the standard WorkHound themes listed here, and your comments will still be sent across to your dashboard with these themes:
Custom Themes grant you the control to create and manage additional themes that are relevant to your company. Your stakeholders now can add any custom themes to your comments so your team can gain better insights to the themes you're interested in learning more about.
Here are a few best practices to keep in mind:
- We recommend continued use of the standard WorkHound themes and adding custom themes to track specific issues
- Prior to adding new themes in your dashboard, confer with your team to ensure your custom themes are agreed upon by all the stakeholders.
- Every comment must have at least one theme
- Custom themes must be spelled the same each time
- Custom themes should be one word
- Custom themes cannot include symbols or numbers
- Try to limit the number of unique custom themes applied on your dashboard. It may be tempting to apply highly granular themes, but if a custom theme only has a handful of comments that fit in that specific "bucket," it will be of little use when evaluating trends. Aim for "medium-sized" buckets to start, and get more granular as needed.
Finally, if you need a little inspiration to get the ball rolling, here's some examples you can use:
- tarps (or frequently mentioned equipment for that specific carrier)
- paperwork (related to pay and loads)
- planning or loadplanning
- billing or payroll
- bonuspay or specialpay or detentionpay
If you have any questions, please reach out to your Customer Success Manager, or email us at email@example.com.