New to WorkHound? Check out this video first!
Have more questions? See below for our detailed FAQ!
What is WorkHound?
Who is WorkHound?
WorkHound is an anonymous feedback platform designed for workers to feel free to share their thoughts and feedback anonymously. We focus on giving workers a voice anywhere and anytime they want to provide feedback.
Is WorkHound an app?
No! That’s what is so great about it. You will get a text message once a week asking you to click on a link to submit your feedback. There is no app download and all you need is the browser on your mobile device.
What does the text message look like?
Please see below how the WorkHound texts look like:
How does WorkHound work?
How does it work?
WorkHound sends workers a message via text message (SMS) weekly to remind them to share their feedback and to update them on company responses.
All you have to do is respond to a text message sent by WorkHound once a week.
- Once you click on the link in the text, you will be asked to rate how you are feeling about your company on a scale of 1-10
- Once you rate how you are feeling, you have the ability to share anything you would like in the text box. If you’d like, you can provide feedback more often, but once a week is enough. All of your submissions are anonymous.
Can I submit feedback at any time?
Yes! The link is clickable anytime, anywhere. You can send in as much feedback as you’d like. Whenever the inspiration strikes you, WorkHound is a click/text away.
Do I have to click on the link to submit feedback?
If you do not have access to the internet, you can simply respond to the text message WorkHound sends to you in a normal text and it will be submitted for feedback. You will still remain anonymous.
Can I send pictures to WorkHound?
Yes! Sometimes it is easier to send a picture than to try to describe what you are seeing. Unsafe conditions at work? Equipment in bad shape? If you would like to share a photo anonymously by replying to the weekly texts. You can also text it to 48714 and we will make sure it gets to the right place.
Do I have to rate how I am feeling?
If you do not wish to leave a satisfaction rating, you can also simply respond to the WorkHound text message with your feedback.
Why is it asking for a referral after I submitted my feedback?
When you go on WorkHound and are having a good day, WorkHound will ask if you want to recommend any workers outside of your company to join the team. If you company offers a referral bonus and they hire your referral, you will get it that bonus!
How many texts a week do I get from WorkHound?
We will send you 1 weekly prompt text and 1 broadcast text.
You will also get a text whenever someone from your company would like to connect with you and asks you to reveal your identity.
How Does my Feedback Help?
What happens with my feedback?
Your company reviews all feedback daily. They take the feedback and determine what actions they need to take to improve. They may follow up with you directly or send an update to the entire team in a response/broadcast message that will be texted to you at the end of the day.
What is a broadcast message?
A broadcast message is sent at the end of the week going over changes your company is going to work on based on your feedback. You can also find company updates, important info you need to know, new policies, follow ups on concerns you bring up in feedback, etc.
Your feedback helps very much when writing broadcasts! We try to tailor these broadcasts to what would be helpful to workers based on comments your company receives during the week.
What does a broadcast message look like?
Please see below of what your company’s broadcast message will look like once you click on the link in the text message:
I am not seeing any of my feedback being addressed. How come?
Some times changes and addressing certain issues will take longer than expected. We can assure you that conversations are taking place and your company is looking into options. Just because you company doesn’t take action on feedback immediately, does not mean they never will, some things just take longer than others. From their perspective, it is extremely helpful to know what changes are at the top of your list because it helps them know what to focus on.
I lost the WorkHound text. What number can I text to send in feedback?
The number to send in your feedback is: 48714
How do I stop getting the WorkHound texts?
If you no longer want to be texted from WorkHound, you can reply STOP to the weekly message. This will prevent future texts from being sent to you.
How can I start getting the WorkHound texts again?
If you would like to be opted in to be texted again, text START to number 48714
I just started my job and heard about WorkHound from other workers. How do I get added?
If you are not getting the weekly WorkHound text message, please let someone know in office at your company. They will then reach out to us to get you added.
My number is changed, how can I get this updated for WorkHound?
Please let your company know and they will reach out to us to update.
I quit my job. How do I stop the WorkHound texts?
You can simply respond back to the weekly prompt and/or broadcast and we will get you removed from the system.
My Info/ Reveals
No! WorkHound makes its money by helping companies improve operations and reduce costs by listening to their workers. Your information is solely used to deliver the WorkHound service to you.
Can anyone see my name and contact info?
The folks at WorkHound will see your name and contact info, but we will not share this with your company unless you say it's ok. If you have an issue that needs to be resolved, we are there to help!
I got a text to reveal my name. Why?
From time to time, the folks at your company will see your feedback and click a request button to try and connect with you. You will get a text message asking you if it is ok if we reveal your identity or not. It is totally up to you and we will not reveal it unless you say it’s ok.
If you do not respond, we will not reveal your identity.
Why does my company want to connect with me regarding my latest comment?
At times, your company will see your anonymous comment they would like to learn more about, and they will request the opportunity to speak to you more about your comment by asking you to reveal your identity.
Often times, if you send feedback detailing an issue you are experiencing, they want to help correct the problems you are facing and help out! Your company will work with you towards a resolution.
If your anonymous feedback was a positive one and you get a text to reveal, the folks at your company want to reach out and say thanks!
Revealing your name will not result in retaliation. This is not the purpose of this tool.
What happens when I reveal my identity?
Once you send in your response “yes” to reveal your identity to your latest comment, your name and phone number will be displayed to the folks at your company who have access to WorkHound.
Who will be contacting me from my company?
It can range from Director of Operations, Operation Managers, Human Resource Directors, Safety Managers, Vice Presidents, etc.
If you ever want to know specifically who will contact you, please feel free to ask in the WorkHound text message and we will find out for you.
What if I say no to a reveal, but change my mind and want my company to contact me?
If you originally reply no to a reveal request, you can let us know at any time if you change your mind and we will reveal your contact information.
If you sent in multiple comments and do not remember which one they want you to reveal on, please ask us and we will find out for you.
What if I reveal my identity and no one calls?
Please let us know if it has been awhile since no one has contacted you. We will reach out to the folks at your company to let them know that you have not been contacted.
Can I call WorkHound?
If you ever need a team member on the WorkHound team to call you, please let us know through text!
Can the folks at WorkHound help with my issue? If yes, how so?
If you do not wish to reveal your name to an issue you are experiencing but would like for it to get resolved, please let WorkHound know. We can speak on your behalf if needed to help explain your situation to your company all while keeping your name anonymous.
Have questions or feedback for WorkHound?
If you have any questions regarding WorkHound and how it works or if there is something we can do to help out or improve on, please let us know by replying to your weekly text message or email us at email@example.com. We would love to hear your thoughts!