Why are drivers choosing not to reveal?

Why are drivers choosing not to reveal? Is this normal?

Drivers might choose not to reveal because their feedback can be solved without a conversation, or drivers might feel mistrust in having a conversation without repercussion. This is where closing the feedback loop with a broadcast comes in.

Responding to driver feedback with the broadcast feature will help continue to build trust and eventually bridge the gap in anonymous communication.

And yes, this is normal.