Why are drivers choosing not to reveal? Is this normal?
Drivers might choose not to reveal because their feedback can be solved without a conversation, or drivers might feel mistrust in having a conversation without repercussion. This is where closing the feedback loop with a broadcast comes in.
Responding to driver feedback with the broadcast feature will help continue to build trust and eventually bridge the gap in anonymous communication.
And yes, this is normal.
Comments
3 comments
Idc if I'm revealed
When working as a mentee , it is difficult to understand and reveal. You have too much to comprehend, plus working with a new personality as a mentor. But after working with a mentor, it is easy to give a feedback.
I would love to make my point through this though I did send an email before but I would like you people to know that you're failing drivers when they want to work with you. First of all the trucks are not repaired to the standard , communication skills, cleanliness, time saving, caring for your drivers in time of need,
Please sign in to leave a comment.