How many people should be involved?
Your whole team has a stake in WorkHound.
The Executive team will be involved in making larger changes based on the driver feedback you collect. Some Executive teams like to be involved more directly, reviewing the Weekly Summary email to keep up-to-date with the pulse of the fleet and approving the Weekly Broadcasts you send to drivers.
Operations is a key part of a successful WorkHound program. They implement the changes you are making and promote WorkHound to the drivers.
Recruitment helps you get the word out to new drivers about your focus on giving drivers a voice.
Who should be included on the Weekly Call?
This depends on your organization. Successful programs have been lead by Operations Managers, Retention Specialists, Human Resource professionals and Recruitment Managers and more. WorkHound weekly calls include anywhere from one to fifteen people.
The most important attributes to look for in WorkHound quarterbacks are vested interest in retaining drivers, strong communication skills, working knowledge of operations, and knowing who within the company to go to when questions arise that they can’t answer.
Who should help create the Broadcast?
This depends on your company’s structure and internal processes. WorkHound has seen success with a single person creating and reviewing the broadcast and with broadcasts created by committee.
The key is to have a designated person leading broadcast creation who can connect with the right each week. Depending on the topic those involved may be from Human Resources, Safety, Operations or Maintenance. The ultimate goal of the Weekly Broadcast is to get drivers the best possible answers to their questions.