“51% of drivers leave companies because they don’t feel like they’re part of the team.”
- Commercial Carrier Journal
WorkHound is a software product designed to help you win with your drivers, win at the office and win with your customers. Our platform is built to give drivers a stronger voice with your company, give the office the tools to address the new ideas being shared and tips to improve operations to continue growing your fleet.
Like keeping an engine well oiled or a gas tank filled up, WorkHound requires a bit of effort on your side to run smoothly.
You do preventative maintenance on your trucks all the time. WorkHound is preventative maintenance for your drivers.
Here are a few recommendations:
Willingness to change: WorkHound gives you the data from the drivers to make changes to how your company operates to improve life on the road, communication and any other issues that may pop up based on drivers feedback. In order for this to work, the company needs to be open to trying new things. If the company embraces new ways of working to help the drivers thrive, everyone wins. If things stay the same, the same issues will continue to exist.
Cadence: Drivers have an opportunity to share feedback on WorkHound anytime they want. Each week we send a reminder to drivers that WorkHound is available to share their insights from the road. In the same spirit, it is important that the company review driver feedback regularly (at least daily) and follow up with a response at least once a week.
Responding with empathy: Your company won’t be able to make changes based on every driver comment, but you have the opportunity to respond to every driver comment with empathy. Instead of addressing issues by saying: “This is how things are”, WorkHound gives you the opportunity to respond with empathy -- “We understand this is frustrating, unfortunately, we have to do things this way because X.” We can’t always change things based on feedback received, but we can always explain situations with empathy and actionable information. Every communication is an opportunity to build connection and loyalty.
Repetition: You have drivers coming and going all the time. Each orientation class will be slightly different. Different drivers may open and read different communication from you. People just plain forget things. This is all ok and to be expected. Do not be afraid to repeat yourself. Do not be frustrated if you need to explain a policy multiple times. Calmly and cooly repeating a well thought out policy or response is just another opportunity to connect with your drivers and get them the information they need to succeed.
Action breeds engagement: When you respond, the drivers will engage more. Some drivers will start sharing feedback right away, others will wait a few weeks, waiting to see what happens before sharing. The more follow-ups, the more action that you take based on the feedback from WorkHound, the more engaged your drivers will be.
A buckshot approach: There’s no silver bullet when it comes to turnover, but we can use a buckshot approach. The little things matter and understanding those things that bother drivers or make them love their job are important. WorkHound is a tool that helps you figure out what other tools to use.
Don’t be the last to know: Many companies will highlight pay, home time, and equipment as the top three things drivers care about. But what’s the fourth thing? The fifth? What’s the chance that things are different at your company than the one across the street?
With WorkHound you'll uncover the blind spots within your fleet. You’ll surface both unseen issues and small misunderstandings and be able to address them before they turn into bigger problems.