Driver Reachout Best Practices

WorkHound sent me a driver reveal...what happens now?

Driver reachouts are an essential tool in driver retention. This is your chance to show driver's you're listening, want to address their issues and care about their voice. We recommend setting up a time to chat on the phone or a personalized email.

What does a Reveal Look Like?

WorkHound will send you an email with the driver's name, contact info and the comment that they left. 

When you've received this information it's best to reach out to the driver stating that you've received their information from WorkHound and wanted to discuss the feedback that they left. This shows that when they do share with WorkHound their anonymous feedback is being read and that it does matter to you. 

WorkHound is not only a tool to help communication but to create a safe and trusting environment that drivers feel they can share to.

Who Reaches out to the Driver?

- Quarterback 

- Whoever is in charge of that department 

- Designated team for that particular terminal/department